31 years
Female
Chișinău
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About me
Dynamic and motivated professional with a proven record of generating and building relationships, and managing projects from concept to completion. Skilled in demonstrating exceptional communication skills, and making critical decisions during challenges, with an ability to work independently and/or within a team for developing opportunities that further establish organizational goals.
PS: I would gladly accept new roles like accounting, supply chain management, or any similar role as I look forward to progressing in these fields with the utmost effort.
Soft Skills: Adaptability, Time Management, Organization, Supervision, Project management, Communication, Team Motivation, Leadership, Resilience, Conflict Resolution, Training
Technical Skills: AutoCAD, Photoshop, Google Docs, sheets, slides, Outlook, PowerPoint, Slack, Front
HubSpot, Pipedrive, Notion, Integrated Finance, Tuum, Trados - Phrase
TOP Skills
Work experience
September 2024 - December 2024
3 months
- Build and maintain strong relationships with clients to ensure satisfaction and long-term collaboration.
- Act as the primary point of contact for client communication and project coordination.
- Understand client needs and provide tailored translation and localization solutions.
- Oversee project timelines, budgets, and quality standards to ensure successful delivery.
- Collaborate with internal teams, including project managers to meet client requirements.
- Address client concerns and provide proactive solutions to enhance their experience.
November 2022 - March 2024
1 year 4 months
Customer Support Specialist/ AM
Silverbird Experience SRL
Chișinău
Responding to Inquiries: Provide prompt and courteous responses to customer inquiries, including questions about products, services, account information, and technical issues.
Account Assistance: Assist customers with account-related tasks, such as account setup, password resets, profile updates, and transaction inquiries.
Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, issues, resolutions, and follow-up actions, in the company's customer support system.
Escalation Management: Escalate unresolved issues or complex cases to senior support staff or management for further investigation and resolution.
Customer Education: Educate customers on how to use the company's products and services effectively, providing tips, tutorials, and guidance as needed.
Client Relationship Management: Build and maintain strong relationships with assigned clients, serving as the primary point of contact and trusted advisor for their financial needs and inquiries.
Onboarding: Guide clients through the onboarding process, including account setup, documentation submission, and verification procedures, ensuring a smooth and seamless transition to the company's services.
Account Management: Proactively monitor client accounts, track account activity, and identify opportunities for upselling or cross-selling additional products or services to meet their evolving needs.
Communication: Maintain regular communication with clients through various channels, including phone calls, emails, and meetings, to provide updates on account performance, address inquiries, and nurture client relationships.
Problem-solving: Resolve client issues, concerns, or complaints in a timely and professional manner, escalating complex issues to senior management or relevant departments as needed.
Training: Provide the necessary training for new colleagues
September 2018 - December 2019
1 year 3 months
Design CS Specialist
Framedia
Abroad
Operations Management: Oversee day-to-day branch operations, including customer service, sales, and administrative tasks, to ensure smooth and efficient functioning.
Budgeting and Financial Management: Manage branch budget, expenses, and revenue generation activities to maximize profitability and cost-effectiveness.
Sales and Marketing: Develop and implement sales and marketing strategies to attract new customers, retain existing ones, and promote products or services offered by the branch.
Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs, concerns, and feedback to ensure high levels of satisfaction and loyalty.
Problem-solving: Address operational challenges, resolve conflicts, and make informed decisions to overcome obstacles and drive business success.
Conceptualization: Generate creative concepts for greeting cards, invitations, and other card designs based on client requirements or project briefs.
Design Development: Create visually appealing card designs using graphic design software such as Adobe Photoshop and CoralDraw
Client Collaboration: Communicate with clients to understand their vision, provide design recommendations, and incorporate feedback into the design process.
Quality Assurance: Review final proofs and samples to ensure accuracy, consistency, and adherence to design specifications before printing.
Logistics management: Ensuring the safe transfer and reception of the products from the main branch to local branch.
June 2015 - August 2018
3 years 3 months
Design Project Manager
Bidawi Company for Wood Trading
Abroad
Project Planning: Developing comprehensive project plans, including defining project scope, preparation of BOQ, and £D visuals.
Client Communication: Serving as the primary point of contact for clients, understanding their needs and preferences, and providing regular updates on project progress.
Team Coordination: Assigning tasks to design team members, coordinating workflow, and ensuring effective collaboration among team members.
Budget Management: Creating project budgets, tracking expenses, and managing costs to ensure projects are completed within budget constraints.
Schedule Management: Developing project schedules, monitoring progress, and adjusting timelines as needed to meet project deadlines.
Design Development: Overseeing the development of design concepts, space planning, and material selection,
Quality Control: Ensuring design deliverables meet quality standards, client expectations, and regulatory requirements.
Site Supervision: Conducting site visits, overseeing construction or installation activities, and resolving any issues or discrepancies that may arise during the implementation phase.
Documentation and Reporting: Maintaining project documentation, including contracts, drawings, specifications, and project reports, and providing regular progress reports to stakeholders.
Problem-solving: Addressing design challenges, resolving conflicts, and making timely decisions to keep projects moving forward smoothly.
Other: Basic accounting and HR tasks when demanded (invoicing, data entry, job description development, and training new employees)
Languages
Romanian Elementary
Russian Communication
Arabic Fluent
English Native
Desired industries
Education: Higher
Graduated in: 2020
Lebanese International University
Faculty: School of Business
Speciality: Masters in Business Administration - Management
Graduated in: 2015
Lebanese International University
Faculty: Arts and Sciences
Speciality: Interior Design
Courses, trainings
Graduated in: 2018
Employability Skills Program
Organizer: Lebanese International University- DPNA
Graduated in: 2016
Administrative Assistance
Organizer: WHPDA Training Center
Job preferences
Location
In-house
Hybrid
Remote
Working hours
Full-time
No schedule
Flexible
Driving licence
Category: B
Чтобы открыть контактную информацию соискателя, нужно зарегистрироваться и оплатить услугу "Доступ к базе резюме".