Clients account manager

HR-Consulting (www.search4staff.com) on behalf of its client, is looking for a highly professional candidate to fulfill the position of:

Clients Account Manager

Benefits of this job:
• Attractive salary;
• Travel abroad;
• Professional growth, trainings outside of Moldova.

Job Purpose:
The Account Manager (AM) serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as inquire, analyze and represent client business needs and goals within the organization (Checker) to ensure quality. In addition, the AM is responsible for building and maintaining good relationships with his client portfolio to encourage new and repeat business opportunities.

Responsibilities:
• Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication.
• Retain and expand clients' portfolio annual system usage.
• Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover.
• Ensure that clients know to use the services and provide assistance and support if necessary.
• Project managing, developing timetables and setting deadlines for clients and the Checker internal team.
• Producing monthly and quarterly status reports to each client and establishing individual requirements.
• Actively seeking to provide more benefits to portfolio by the services offered by checker.
• Responding to requests from the Checker management in an efficient and timely manner
• Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems.
• Manages a diverse and complex scope of support issues. Solve complex support issues effectively
• Provide detailed reports about issues found in the systems checked so development will be able to address the issues accurately
• Co-work with development management team to improve system design, development process, account management.
• Respond to and follow up potential client enquiries using appropriate methods.Producing materials for clients training
• Working with other colleges team members to develop suitable course content
• Provide software application training using a variety of delivery methods including web-based and on-site training
• Coordinate new customer implementations, providing effective training to maximize use of the software

Skills/Qualifications:
• Technical thinking
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Confidence, tact and a persuasive manner
• Good organizational and time management skills
• Good 'people skills', for working with a range of colleagues and clients
• A willingness to work long hours, often under pressure
• A professional manner
• Good business sense and the ability to work to budgets.

CONTACTE:
Cei interesați sunt rugați să transmită CV-ul la adresa de e-mail: bb40@search4staff.com ; indicând codul postului vacant în titlul scrisorii: C-AM

Telefon de contact: 062101290, 0 (22) 876556

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