EK
10 iulie 2025
Customer service agent

age 26 years

Male

address Chișinău

Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".

About me

I am a dedicated customer support professional with a strong focus on delivering efficient, empathetic service and resolving issues promptly. With a background in handling diverse customer needs, I bring excellent communication skills and a problem-solving mindset that helps improve customer satisfaction and retention.

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TOP Skills

Team Working 2 years
Success Driven Person 1 year
Hard Work and Dedication 1 year
Humble 1 year
Customer Relationship Management 1 year
Computer Literacy 1 year

Work experience

November 2023 - March 2025
1 year 4 months

Customer care representative

Modsquad

Remote

Success Driven Person Hard Work and Dedication Humble Customer Relationship Management Computer Literacy Leadership Communication Skills Team Working

- Respond to customer inquiries via email, chat, or messaging platforms in a timely and professional manner.
- Provide accurate information and resolve issues related to the client’s products or services.
- Monitor community activity and ensure compliance with moderation guidelines.
- Maintain productivity metrics such as response times and quality scores.

April 2021 - June 2022
1 year 3 months

Customer service manager

TTEC (TeleTech)

Remote

Analytical Thinking Adaptability Team Working Attention to Detail Problem Solving Creativity Critical Thinking

Respond to Customer Inquiries:
Handle questions via live chat, email, phone, or social media in a timely and professional manner.

Resolve Complaints Efficiently:
Investigate and resolve product or service issues while maintaining customer satisfaction.

Maintain Accurate Records:
Log interactions in CRM systems (e.g., Zendesk, Freshdesk, HubSpot) with correct tagging and notes.

Follow Communication Scripts (if applicable):
Use approved templates and tone guidelines while personalizing conversations appropriately.

Collaborate with Teams:
Coordinate with sales, technical, or logistics teams to resolve complex issues quickly.

Skills

Organizational Skills Customer Communications Management Problem Solving Teamwork Adaptability Leadership Time Management

Languages

Romanian Medium

Russian Medium

English Fluent

Desired industry

Telecommunications

Education: Higher

Graduated in: 2021

Taras Shevchenko National University of Kyiv

Faculty: Sciences

Speciality: computer science

Job preferences

Location

Remote

Working hours

Full-time

Part-time

Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".