26 years
Male
Chișinău
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
About me
I am a dedicated customer support professional with a strong focus on delivering efficient, empathetic service and resolving issues promptly. With a background in handling diverse customer needs, I bring excellent communication skills and a problem-solving mindset that helps improve customer satisfaction and retention.
Show moreTOP Skills
Work experience
November 2023 - March 2025
1 year 4 months
Customer care representative
Modsquad
Remote
- Respond to customer inquiries via email, chat, or messaging platforms in a timely and professional manner.
- Provide accurate information and resolve issues related to the client’s products or services.
- Monitor community activity and ensure compliance with moderation guidelines.
- Maintain productivity metrics such as response times and quality scores.
April 2021 - June 2022
1 year 3 months
Customer service manager
TTEC (TeleTech)
Remote
Respond to Customer Inquiries:
Handle questions via live chat, email, phone, or social media in a timely and professional manner.
Resolve Complaints Efficiently:
Investigate and resolve product or service issues while maintaining customer satisfaction.
Maintain Accurate Records:
Log interactions in CRM systems (e.g., Zendesk, Freshdesk, HubSpot) with correct tagging and notes.
Follow Communication Scripts (if applicable):
Use approved templates and tone guidelines while personalizing conversations appropriately.
Collaborate with Teams:
Coordinate with sales, technical, or logistics teams to resolve complex issues quickly.
Skills
Languages
Romanian Medium
Russian Medium
English Fluent
Desired industry
Education: Higher
Graduated in: 2021
Taras Shevchenko National University of Kyiv
Faculty: Sciences
Speciality: computer science
Job preferences
Location
Remote
Working hours
Full-time
Part-time
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".