CV № 439918 din 25 october 2024
Agent Ticketing, Project Manager

age 22 years

Male

address Chișinău

1 200 USD

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TOP Skills

Microsoft Office 1 year
Working with English-speaking clients 1 year
Email Management 1 year
Project Management 1 year
Revenue Assurance 1 year
Reporting Skills 1 year

Work experience

June 2023 - Present
1 year 6 months

IT Product Manager, Revenue Assurance

Unifun International

Chișinău

Microsoft Office Email Management Working with English-speaking clients Data Analysis Reporting Skills SQL Databases Revenue Assurance Project Management

1. Provided customer support in case of IT product issues.
2. Coordinated content and advertising schedule with clients.
3. Conducted training calls in English on how to use our IT solutions.
4. Analyzed data to choose solutions for revenue increase.
5. Prepared daily and monthly reports on IT product performance and planned or completed tasks.

Acheivments: Increased product revenue by an average of 30% in five out of seven countries where our IT product was launched.

April 2023 - June 2023
3 months

Account Manager

Unifun International

Chișinău

Microsoft Office Email Management Working with English-speaking clients Client Relationship Management Writing of Reports

1. Interaction with mobile operators:
Customer support, offering IT products, client acquisition, conducting calls, working with commercial documentation.

Skills

Communication skills Customer service Conversational English Computer skills Attention to detail Email Management

Languages

Romanian Elementary

Russian Native

English Communication

Desired industries

Call Center / Back Office Management

Education: Specialized secondary

Graduated in: 2022

CSAF | Colegiul de Studii Administrative și Fiscale

Speciality: WEB Applications Managment

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