About me

- Ability to easily connect with people
- Stress resistance
- Communication skills
- Attention to details
- Ability to easily maintain business and professional contacts
- Optimism
- Active life position
- Willingness to make decisions independently
- Skill to work in team
- Commitment to professional development

Hobby:
- music (listening and singing)
- spending time with friends and relatives
- reading books
- walk in parks
- good tasty food
- cooking

Work experience

February 2022 - May 2024
2 years 3 months

Customer Care Agent

LLC Travel Management Group

Chișinău

- Customer consulting and support (post ticketing assitance).
- Assistance in booking seats in the aircraft cabin, special meals, problems with payment, issuing air tickets.
- Advising on the status of flights in the booking system (Sabre, Amadeus), in the event of a change in the schedule or cancellation of flights, the search for available solutions in accordance with the airline policy.
- Assistance in canceling tickets within 24 hours (void).
- Helping customers with exchange and refunds inquiries (via phone, email, then processing it in gds).
- Asissiting travel advisors with exchange, refund, credit for future use + miscellaneous inquiries, including calls to the airline as passenger or customer support representative, depending on the type and way the ticket was issued

November 2019 - December 2021
2 years 1 month

Customer care agent

Kivork
Chișinău

Customer Support

- Customer consulting and support (post ticketing assitance).
- Assistance in booking seats in the aircraft cabin, special meals, problems with payment, issuing air tickets.
- Advising on the status of flights in the booking system (Amadeus, Worldspan, Sabre), in the event of a change in the schedule or cancellation of flights, the search for available solutions in accordance with the airline policy.
- Assistance in canceling tickets within 24 hours (void).
- Achievements: was the best agent for several months.

August 2017 - August 2019
2 years 1 month

Booking agent

Ticket 1+1

chisinau

- Booking, sale, return and exchange of tickets (gds Gabriel, Sirena);
- Providing information in regards to a flight to the passengers;
- Drawing up reports.

September 2012 - July 2017
4 years 10 months

Airline booking agent

S7 AIRLINES

др

- Booking and ticketing
- Exchange and refund (voluntary/involuntary) of the tickets in GDS Gabriel and Sirena
- Sale of additional S7 AIRLINES services (booking a seat on board, extra-seat, pet, special meal, insurance, etc)
- Working with passengers and providing a competent solution to the issues towards the carrier (involuntary exchange, refund, schedule change, lost baggage, etc.)
- Working with cash register

January 2011 - July 2011
6 months

account manager

LLC "Cherry-Finance"

Москва

- Coupon service (discount on coupons). Searching and customer acquisition.
- Sales plan implementation.
- Work with objections.

Languages

Romanian Medium

Russian Fluent

English Communication

Desired industry

Management

Education: Higher

Graduated in: 2010

Slavonic Unversity

Faculty: Faculty of Economics

Speciality: Business and Administration

Job preferences

Location

In-house

Hybrid

Remote

Working hours

Full-time